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How erek30 protects your account and your data

Every deposit you send via DANA, OVO, GoPay or QRIS, and every withdrawal you request, is covered by our account-security framework.

Data kept separate from gameplayPayment verification on every withdrawalAccount closure available on requestSupport in English and Indonesian
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erek30 How erek30 protects your account and your data
REACH OUR TEAM

How to contact us about legal questions

Team online

Live chat support

Open your account, scroll to the help icon in the bottom-right corner, and connect with our team. We answer in English and respond within 15 minutes during business hours (08:00–22:00 Jakarta time, seven days a week).

Email for account issues

Send a message with your account ID and the specific question to our legal and support desk. We reply to all account-access, data, and withdrawal-verification requests within 24 hours, including weekends.

Account settings

Log in and visit Settings → Account & Security to review your stored personal details, payment methods, and account history. You can request a data copy or account closure directly from that menu.

HOW WE KEEP YOU SAFE

Account security, data handling, and your rights

Data separation

Your name, address, and payment method are stored in a separate security tier from your gameplay data and wallet balance. Even our own support team cannot see your password or combine these records without your explicit request.

Payment verification

Every DANA, OVO, GoPay and QRIS deposit is logged with a transaction ID and timestamp. When you withdraw, we cross-check your request against our ledger before processing. Disputes are resolved by showing both sides the exact records.

Withdrawal process

Withdrawals are verified within two hours. Your bank or e-wallet receives the cleared amount. If a withdrawal is reversed or delayed, we investigate and report back within 24 hours with full transaction details.

Cookie and tracking

We use cookies to remember your login status and language choice. These are session-only and do not track you across other websites. You can view our full cookie policy in Settings → Privacy and disable optional analytics tracking.

Account closure and data deletion

Request permanent closure in Settings → Account & Security. Your account becomes inaccessible immediately. We delete personal details within 30 days; transaction records are kept only as long as local law requires.

Request your data or changes

Contact our support team via live chat or email with 'Data Request' in the subject line. We send you a copy of all stored details within seven working days and action correction requests within 48 hours.

Answers to your legal and account questions

Your account becomes inaccessible immediately. Any remaining balance is withdrawn to your registered payment method within 48 hours. Transaction records stay on file for the period required by regulation; personal details are deleted after 30 days. You can reopen a new account using the same email after a seven-day waiting period.

Your DANA, OVO, GoPay or QRIS details are encrypted and stored separately from your gameplay activity. We never share payment data with third parties. Every transaction is logged with a unique ID so you can verify deposits and withdrawals independently through your bank or e-wallet app.

Yes. Open your account and go to Settings → Wallet History. You'll see every deposit with the date, time, amount, and payment method used. If a deposit doesn't show, contact our support team with the transaction ID from your DANA, OVO, GoPay or QRIS receipt.

We process withdrawal requests within two hours. The money then reaches your bank or e-wallet—usually another 1–5 minutes for DANA, OVO and GoPay, and a few seconds for QRIS. If your withdrawal hasn't arrived within two hours, contact support with your request ID.

Your account data is stored in secure servers located in regions where local law permits. Only you and our designated support and security staff can access it, and only to resolve disputes or verify your identity. We never sell, trade, or share your personal information with marketers or data brokers.

If a deposit is missing, a withdrawal was reversed, or you spot an incorrect charge, contact support immediately with the transaction ID. We investigate within 24 hours and either restore the funds or provide a detailed explanation. Disputes are resolved by comparing your records against our ledger.

Yes, log into Settings → Account & Security to edit your phone number, email, or registered address. To change your payment method, remove the old one and add a new DANA, OVO, GoPay or QRIS account. Changes take effect immediately for new transactions.

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